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Effective Date: 10/10/2025

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At Dungeons & Flagons, we understand that plans can change. This policy explains how refunds, cancellations, and rescheduling work for all bookings and purchases made through our website, www.dnf.games.
 

1. Booking Deposits

A 50% deposit is required at the time of booking to secure your reservation.

• Cancellations made at least 48 hours in advance will receive a full refund of the deposit.

• Cancellations made less than 48 hours before the scheduled session are not eligible for a refund.

• Rescheduling: You may reschedule your booking once, as long as it’s requested at least 48 hours before your session.

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All deposits will be fully refunded or the game will be rescheduled free of charge for sessions cancelled by Dungeons & Flagons.

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2. No-Shows

If you do not attend your scheduled booking without prior notice:

• The deposit will be forfeited.

• You will be required to pay in full for your next session before you can return to play.

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3. Gift Cards & Prepaid Packages

We offer gift cards and prepaid game packages at discounted rates.

• These are refundable within 24 hours of purchase, as long as the funds have not been used.

• After 24 hours or once any portion has been redeemed, they become non-refundable but fully transferable to another person.
   

4. Processing Refunds

Refunds are processed through our booking platform, Wix.
To initiate a refund or cancellation, please contact us directly at dungeonsandflagons517@gmail.com.

Refunds may take up to 7 business days to appear, depending on your payment provider.
 

5. Exceptions

We reserve the right to make case-by-case exceptions for emergencies, unforeseen closures or other special circumstances.
 

6. Contact Us

If you have questions about this policy or need assistance with a refund, reach out anytime at:
📧 dungeonsandflagons517@gmail.com
🌐 www.dnf.games