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Effective Date: 10/26/2025

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Welcome to Dungeons & Flagons (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, www.dnf.games, or book our services online.
 

1. Information We Collect

We collect the following types of information when you book an experience or interact with us online:

• Name

• Email address

• Phone number

• Billing information

• Game preferences

We collect this information through our online booking forms.
We do not collect any information automatically (such as cookies, analytics, or IP addresses).

For the safety of our guests and staff, Dungeons & Flagons uses security cameras in public areas of our facility, including game rooms, entryways and common spaces. Cameras are used solely for security, safety, and quality assurance purposes.

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2. How We Use Your Information

We use the information you provide to:

• Schedule and manage bookings

• Process payments

• Communicate with you about your reservations or inquiries

• Improve our services and customer experience

• Send marketing emails or newsletters (only if you have opted in via our Scry On Us form)

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Video recordings are not used for marketing and are not monitored in real time, except as necessary for safety. Footage may be reviewed only by authorized staff and is automatically deleted or overwritten after a reasonable retention period unless required for incident investigation.

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3. Sharing Your Information

We respect your privacy and do not sell your personal data.
We share information only as necessary with trusted third parties that help us operate our business:

• Wix, which processes payments and manages our online booking system.

This third party has their own privacy and security practices that comply with applicable laws.
 

4. Data Storage and Security

Your information is stored digitally within Wix’s secure systems.
We use password protection and encryption to safeguard your data against unauthorized access, loss, or misuse.
We retain booking and contact information indefinitely unless you request its deletion.

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5. Your Rights and Choices

If you have an account with us, you can log in at any time to update or correct your personal details.
You may also contact us at contact@dnf.games to:

• Request access to your information

• Request correction or deletion of your data

• Withdraw consent for marketing emails

You can unsubscribe from marketing emails by clicking “unsubscribe” in any newsletter.

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6. Minors

Guests under 15 years old must be accompanied by an adult.
Anyone under 18 years old must have a parent or guardian sign a safety waiver, whether or not an adult is present.

We do not knowingly collect or store personal information from minors without parental consent.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

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8. Contact Us

If you have questions or concerns about this policy, please contact us at:
📞 517-997-8363
📧 contact@dnf.games
🌐 www.dnf.games